Frequently Asked Questions
What are the options for shipping?
For apparel orders and enamel pin orders, international shipping ranges from $15-$30 for each order. We are not responsible for any other customs or VAT fees once the order arrives in the destination country.
For sticker and print orders, domestic shipping is free without tracking. If you want to add tracking to your sticker/print order, it will be an additional $4.10. International shipping for print/sticker orders will have a $15 shipping fee.
How long will it take to fulfill my order?
Each apparel item is handmade and made to order, so please allow at least 2-3 weeks for processing and production. We are a two-person operation, so with a big shop update, please expect some delays. We want to ensure y'all the best product possible for shipment, so times may vary.
What is your refund + exchange policy?
We do not accept any refunds of orders if shipping was not paid for. We are happy to exchange items in your order as long as they are shipped back to us within 20 days of the purchase date. Return shipping is not our responsibility.
International orders will not be refunded without emailing us prior to us receiving the package.
What do I do if my package hasn't arrived?
Please check with your local post office first since they have a better idea of your package's whereabouts than us. Please be aware that USPS has been experiencing delays during this tumultuous time especially for international orders, so please be patient as we all are doing the best we can. (As of June 29, we have noticed some packages taking as long as 2 months to arrive in the destination country).
If there are any problems with your address, USPS will return it to us, and we can fix the address and send it back to you as long as the shipping is paid for.
I accidentally mis-typed my address! Help?
Please email us at email@example.com immediately! We can update your information if we haven't shipped it out already!
How should I care for my embroidered apparel?
For best results, we recommend turning your clothing inside out to wash, and then hang dry to preserve the embroidery and prevent any shrinkage.
If you have any further questions, please email us at firstname.lastname@example.org!